Protect Your Account!
DO NOT share personal information with unsolicited callers or texters claiming to be with Shell FCU. We will NEVER ask for your Digital Banking User ID or Password. If YOU initiate contact with us we may send you a one-time authentication code. If uncertain, hang up and call Shell FCU at (713) 844-1100. Thank you for the opportunity to serve you!
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COMPLAINT NOTICE
Shell Federal Credit Union engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code. If you have a complaint, please contact Western Union Customer Service first at (800) 325-6000. After contacting Western Union Financial Services, Inc. and if you still have an unresolved complain regarding the company’s money transmission services, please contact the Texas Department of Banking at 2601 North Lamar Boulevard, Austin, TX 78705 – Telephone: (877) 276-5554 (toll free) or visit www.dob.texas.gov for more information.