Shell FCU's New Online Banking and Bill Pay Service is available with added features that can ease the burden of paying bills.

• Easy to use
• Safe
• Secure
• Takes only minutes to register and setup
• Gives you more control over your finances
• Receive, view and pay bills all from one convenient location
• Set up email reminders of bill arrivals
• Stay connected to your account(s)
• 24/7/365 Access

• Make your life easier

If you are a current bill pay user, you’ll immediately recognize improvements in the new system, and if you are new to online banking, now’s the perfect time to start. Setup one bill and see how easy it is. Before you know it you’ll be paying all your bills online and ask yourself why you didn’t switch to online bill pay sooner!

Why Use Online Bill Payment?

Save time – No more manually writing out checks; two clicks and your bills are paid. Plus, reduce trips to the post office.

Save money – No more paying for checks and postage.

Easy to use – The user-friendly navigation provides simple steps to add payees, make payments, and more.

Convenient – Pay bills at any time, from anywhere, according to your needs. Plus, eliminate the hassle of paying bills at multiple websites.

Member FAQs

Will I have to reset-up my bill pay?

No, your existing bills should be transferred to the new system.

Will my recurring payments transfer and still be scheduled in the upgrade?

No, the payees and recurring payments will not be moved over to the upgraded Bill Pay. You will need to reset your recurring payments.

Will my account and bill pay history still be on the system?

No, the history with the current Bill Pay system will not be moved over to the new Bill Pay system. 

...Suggest: members print out current history on Bill Pay System

Why are you upgrading?

New Internet Banking and Bill Pay system will have new features and benefits, providing you better service.

What are the new features and benefits?

It’s easy to use, safe and secure, and it takes only minutes to register and setup. After you pay your bills online, you’ll have more control over your finances. You can receive, view and pay your bills all from one convenient location. You can even set up email alerts to remind you of bill arrivals.

Will my log-in and password change?

Yes, when you sign on initially to the new system you will enter the primary member number and the last 4 digits of the primary accountholder’s social security number. You will also be asked to set up security questions as added protection for your account information.

Why does my password have to be so long and complex?

Regulatory agencies which govern financial industries are advising insitututions to ensure they have passwords which cannot be associated with common words or phrases.  Shell FCU takes this advisory very serious and has implemented the password length and format as recommended by the governing authorities.  We apologize if this causes confusion and very much appreciate your patience and understanding. For more information: http://www.ncua.gov/letters/2005/CU/05-CU-18.doc http://www.ncua.gov/letters/2006/CU/06-CU-13.doc

When will the payment I authorized be debited from my account?

The amount of the payment will be deducted from your account within 2 business days of the payment processing date.

Is there a cost?

No, like the current Bill Pay, the new Bill Pay service is offered to members at no cost and with no limitations to the number of bills you can pay using Online Bill Pay services at Shell FCU.

Who can help me with questions related to Bill Pay?

NEED HELP SIGNING ON?

Call us during regular business hours. 713-844-1100

Existing Users

If this is your FIRST time logging in to the upgraded system, please use your member no. and the last four of your SS# as the password.  You then will be prompted to change your password, which will be the password to use going forward. Login.

First Time Users

Must register before you can sign-on.

Select Login on homepage, then register as a first time user.