As many people know, web pages with "https" addresses indicate online security. You can also verify a secure page by looking for the gold lock located in your browser window.
You can always log in safely from the homepage on this website.
 Your online security has always been a top priority. Soon, we’ll be upgrading your online banking experience with a new security service, which is known in the online security industry as Multifactor Authentication, to further help protect you from identity theft. At Shell FCU we refer to this as Enhance Login Security.
What is Multifactor Authentication?
Multifactor Authentication is superior security technology that protects your accounts from unauthorized access by strengthening the security of your online banking session. When you login to your internet banking session you can have peace of mind. Powered by the best-ofbreed technology, Multifactor Authentication protects against online fraud by providing an additional authentication ‘factor’ beyond your username and password used today.
Multifactor Authentication will:
- Defend against identity theft and fraud.
- Provide added security from any computer, wherever you are.
- Make it easy for you with one-time sign-up and convenient access.
When will I know that Enhance Login Security is set for my accounts?
Soon you will be prompted to sign up when you login to your online banking session. Sign up once at your computer, set up your “challenge questions,” and you're all set.
How will it affect my online banking experience?
Once you set up your computer the next time you login it will be business as usual- the rest of your online banking experience will remain exactly the same.
Can I access my account from other computers at my home, my office or on the road?
Multifactor Authentication identifies you as the true “owner” of your accounts by recognizing not only your password but your computer as well. If we don’t recognize your computer – you’ve logged in from a public computer or one you haven’t used before, for example –, we’ll ask you challenge questions as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you’ll be protected from whatever computer you're using, whether you're at home or on the go.
For more information on Enhanced Login Security please contact a representative today.
Keeping your online financial and personal information secure and confidential
remains one of our top priorities. We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry.
Encryption: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server.
Password Complexity: It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password). You play a crucial role in preventing others from logging on to your account.
Never use easy-to-guess passwords.
Examples:
- Birth dates
- First names
- Pet names
- Addresses
- Phone numbers
- Social Security numbers
Never reveal your password to another person. You should periodically
change your password in the User Option section of Internet Banking.
Secure Architecture: The computers storing your actual account information are not linked directly to the Internet.
- Transactions initiated through the Internet are received by online
banking Web servers.
- These servers route your transaction through firewall servers.
- Firewall servers act as a traffic cop between segments of our online
banking network used to store information, and the public Internet.=
Will my account information be secure?
Yes. Ensuring the privacy and security of your account and personal information is our top priority. We store no member information on our web server that is accessed by the public. All account information is housed on computers that are behind our firewall (protected area). The web server only passes information between your browser and our computers located behind the firewall, and vice-versa.
What kind of security procedures are in place to protect my information when I am managing my money or paying bills through Online Banking?
All Online Banking sessions are authenticated and encrypted. The authentication of a Online Banking session is handled through your Account Number and PIN combination, which is required at login. The PIN is the same that is used when conducting your CALL-24 (automated phone banking) transactions.
The encryption is accomplished by establishing a Secure Socket Layer (SSL) connection between the browser and the Web server. You can only access Online Banking with an SSL compliant browser.
Shell Federal Credit Union does not solicit personal/private information from members via e-mail.
If you ever receive a message asking for you to update personal/private information that is either outdated or incomplete and the sender claims to be Shell Federal Credit Union, please ignore that request. You are most likely being targeted in a phishing scam.
Your Credit Union does not ask for confidential member information via e-mail.
Shell Federal Credit Union recommends you handle unwanted e-mail scams as follows:
1. Delete the message immediately. Do Not Open It. Your curiosity could result in a computer virus or worse.
2. Report the incident to: Internet Fraud Complaint Center: http://www.ifccfbi.gov/index.asp
3. If you have been victimized by a spoofed e-mail or Website scam, contact:
- Shell Federal Credit Union - So that we can alert other members.
- Your local law enforcement
- U.S. Postal Inspector
- FBI
By paying closer attention to the information we disclose via e-mail and through efforts to report these scams, we can make it much more difficult for this type of criminal activity to succeed. |
Phone: (800) 388-5542 Privacy Policy