What is the URL to access Mobile Banking with my mobile device?
The URL is http://wireless.shellfcu.org
I tried to access Mobile Banking, but I get a "page not found" error. What's the deal?
Make sure you didn't type "www" at the beginning of the URL. The URL is just http://wireless.shellfcu.org. No "www" needed.
How much does it cost to use Mobile Banking?
Shell Federal Credit Union does not charge any fees to use Mobile Banking! However, your wireless service provider may charge additional fees for internet access and / or for the bandwidth used. Contact your wireless service provider to get more details on the actual cost of using your device to access the internet.
I can't figure out how to access the internet with my phone. Can Shell Federal Credit Union help me?
We can try! However, with so many different types of phones that support internet access, it's really hard for us to be able to walk you through the details. Your best option for help would be to consult the manual that came with your phone, or contact your wireless service provider for assistance.
Is it safe to access my accounts using this technology?
In a word, YES! Mobile Banking is brought to you in partnership with MShift, Inc (www.mshift.com), and allows access to your Shell Federal Credit Union account from any web-enabled mobile phone, Palm Handheld, Pocket PC Device, or RIM Blackberry Pager. Mobile Banking requires the same secure login information that is used to login to Shell Federal Credit Union’s Access24 Online Banking. PIN numbers are never stored at any stage. Your data is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift servers, and Shell Federal Credit Union web servers is encrypted using the Secure Socket Layer (SSL) layer. Mobile Banking has a built-in Session Time-Out after 5 minutes of user inactivity. This prevents someone from picking up an Shell Federal Credit Union member’s wireless device and accessing their accounts if they forget to logout from their previous session.
|